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Clients Charter: Page 3 of 5

DEPARTMENT OF MUNICIPAL SERVICES & LICENSING

  1. Management of Solid Waste and Public Hygiene

    • To ensure that the management of solid waste and public hygiene is carried out by AFSB according to schedule

      1. Management of Solid Waste

        1. Residential houses : 3 times per week
        2. Business premises: daily
        3. Night market and pekan sehari sites: after completion of activities

      2. Grass Mowing

        1. Protocol Road/Town: twice a month
        2. Residential Areas: once a month

      3. Sweeping

    • Town Area: daily

      1. Complaints on management of solid waste and public hygiene will be taken action within 2 working days.
      2. Feedback on complaints will be given to customers within 3 working days.
      3. To carry out monitoring activities on AFSB at waste disposable sites once a week

  2. Cleanliness of Food Premises

    • Checks with the District Health Office on food premises will be made once in 3 months.

  3. Applications of Business Licence

    1. Business Licence for Low Risk Businesses

      1. Allowed to commence business as soon as application for licence is submitted and receipt acknowledgement form is issued.
      2. Licences will be processed and approved/rejected within 7 working days.
      3. Operators are required to adhere to approval conditions within a period of 60 days.

    2. Business Licence for High Risk Business

    • Kindergarten/Nursery Licence

    • Swiftlet Licence

      1. Licences will be processed and approved/rejected within 7 working days.
      2. Licence applications will be tabled at meetings.

    1. Entertainment Licence

      1. Entertainment and Entertainment Premise Licence applications will be processed and tabled at meetings within a period of 30 days.

    2. Advertisement Licence

      1. Licences will be processed and approved within 3 working days.

    3. Dog Licence

      1. Licences will be processed and approved within 7 working days.

    4. Banner Licence

      1. Licences will be processed and approved within 3 working days.
         

  • Pekan Sehari Temporary Permit

    • Temporary Permit will be processed and approved in 1 working day.

  • Seasonal Permit

    • Seasonal Permit will be processed and approved in 1 working day.

  • Application for Licence Renewal

    • Licence Renewal Notices are sent by post in October every year.

  • Cancellation of Licence

    • Application for Cancellation of Licence will be approved in 7 working days.